Delivery info

💌

Delivery info 💌

Here’s all my shipping info,
if you can’t find the answer to your question or just want to double-check something
email me at nathellion.art@gmail.com
and I’ll be in touch as soon as possible :) 

Nat x

All orders are packed up and dispatched by me, then sent to you through the Royal Mail. I try to make most of my products to order to avoid waste so it can take 1 - 3 days to be dispatched. During busier periods this can take up to a week - your patience is appreciated!

You will receive an email confirmation that your order has been dispatched, sometimes these go into spam or junk folders.

UK orders

  • Small orders such as postcards, stickers and sticker sheets are sent First Class 24 (this is untracked)

  • Larger orders are now sent with tracking with Royal Mail Tracked®

International orders

  • ALL INTERNATIONAL ORDERS ARE UNTRACKED - if you would like your order to have tracking please email me

  • All orders are sent using international standard: it will take at least 7 working days to arrive from dispatch

For those outside of the UK, please be aware you may be charged custom fees. For most countries I’m unable to control or predict what these fees might be - but this simply duty import calculator is useful for getting a rough estimate. 

Please double check your email and delivery address!! - If it’s incorrect please email me immediately so I can change it before it’s dispatched! If it’s already been dispatched and doesn’t make it to you, there is a large chance it will come back to me.

If you can’t see shipping for your country - send me an email and let me know where you are located so I can potentially add it to my shipping zones. (please note I can no longer ship to any countries inside the EU and Northern Ireland due to GPSR regulations)

I do accept refunds and returns although if you need to return an order, due to being a small business, I unfortunately can not cover the cost of shipping the return back to me.